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Operations Leader (Procurement)

Experience: 5 - 7 Years

Location: Hyderabad / Secunderabad

Compensation: Rupees 6,00,000 - 7,00,000

Education: UG - Any Graduate - Any Specialization
PG - Post Graduation Not Required

Industry Type: BPO/ITES

Functional Area: ITES/BPO/KPO, Customer Service, Ops.

Posted Date: 05 Nov


Job Description

• Assume line mgmt responsibility for the team of typically 8-15 Transaction Specialists reporting to this role.

• Manage the day-to-day work of the team to maximize the effectiveness / efficiency of the team.

• Serve as the first escalation point within the team for resolution of issues that require knowledge or skills beyond that of the Transactional Specialist.

• Work closely with the Quality Specialist also supporting the efficiency / effectiveness of the team.

• Fully understand all of the work processes performed by the team of Transactional Specialists.

• Manage the individuals on the team, including appropriate HR processes and routines to ensure proper treatment of all individuals, high employee morale and high employee retention.


Desired Candidate Profile

* Graduate with 5 years work experience, including 2 years experience working as transactional team lead in a BPO company in support of US based multinational company, preferably in the procurement area. MBAs would be preferred
* 2 years experienced interacting with US suppliers.
* High English proficiency and US cultural familiarity.
* High aptitude in computer systems. Highly skilled in Microsoft Excel and Access.
* Experience- 5-7 Yrs in BPO-Non Voice Process(Transaction Process/Procurement)
* Min 5Yrs of experience with 1 yr min in People management.
* Procurement Exp - Preferred, not mandatory.




Company Profile
Leading US Multinational BPO Company
Contact Details

Company Name:
Client of Naman Integrated Management Services Pvt. Ltd.

Website:
http://www.nimspl.com

Executive Name:
Ms. Dharti Potnis

Address:
Naman Integrated Management Services Pvt Ltd
Kaushik, Ground Floor Vallabh Nagar So., N. S.
Road No. 1, JVPD Scheme, Vile Parle (W),
MUMBAI,Maharashtra,India 400056

Email Address:
dharti@nimspl.com

Telephone:
02226122551,52,53

Reference ID:
Operations Leader

Keywords: Team Leader operations people management team Assistant Manager Operations